1. Information We Collect
When you contact Soundglow AV Designs, request a quotation, submit an enquiry, or complete one of our online forms, we may collect information such as:
- Your full name
- Phone number
- Email address
- Company or organisation name
- Event type
- Event date and location
- Audiovisual services you are interested in
- Information about your event or project
- Any other information you voluntarily provide to us
When you submit information through our Facebook or Instagram advertisements, we may receive the information you choose to provide through the lead form.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiries
- Contact you regarding your event or project
- Prepare quotations and proposals
- Recommend appropriate audiovisual solutions
- Arrange and provide our services
- Provide customer support
- Follow up on enquiries and quotations
- Improve our services and customer experience
- Communicate relevant information about our services, where appropriate
- Maintain business and administrative records
We only use personal information for legitimate business purposes and purposes reasonably connected to your enquiry or relationship with Soundglow AV Designs.
3. Facebook and Instagram Lead Forms
Soundglow AV Designs may use lead-generation forms provided through Facebook and Instagram.
If you submit one of these forms, the information you provide may be shared with Soundglow AV Designs so that we can respond to your enquiry and contact you regarding the services you have requested or expressed interest in.
Your use of Facebook and Instagram is also subject to the privacy policies and terms of those respective platforms.
4. Sharing of Personal Information
Soundglow AV Designs does not sell or rent your personal information.
We may share information with trusted service providers where reasonably necessary to operate our business, deliver requested services, process communications, or maintain our business systems.
We may also disclose information where required by applicable law, regulation, court order, or other lawful authority.
5. Data Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet-based communication or electronic storage system can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records, and complying with applicable legal or regulatory requirements.
7. Your Choices and Rights
You may contact us if you would like to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, where applicable
- Ask us to stop using your information for marketing communications
- Raise a concern about how your personal information is being handled
We will respond to reasonable requests in accordance with applicable laws and our legitimate business obligations.
8. Third-Party Platforms and Links
Our website and communications may contain links to third-party platforms or services, including Facebook, Instagram, WhatsApp and other websites.
Soundglow AV Designs is not responsible for the privacy practices of third-party websites or platforms. We recommend reviewing their respective privacy policies when using those services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or how Soundglow AV Designs handles your personal information, please contact us:
Soundglow AV Designs
Harare, Zimbabwe
Website: www.soundglowav.co.zw
Email: info@soundglowav.co.zw
Phone/WhatsApp: +263 786000167/0719245550